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5 hours ago
Wednesday, October 29, 2003
Intersting read.
CommentWire by Datamonitor - Indian call centers: cracks begin to show
Job disillusionment is perhaps the most general way to describe the problem facing India's call center workers. According to Manesh Mathew, director of HR consultancy PeopleEquity, "A number of unique factors peculiar to the call center work environment impact the call center professionals and their perception towards their work. These range across a gamut of human issues which include peculiar working hours, working days/holidays determined by geographic considerations, assuming pseudo identities, learning foreign accents, operating in alien business environment, altered social and family life, besides harboring the risk associated with working in a nascent industry."
CommentWire by Datamonitor - Indian call centers: cracks begin to show
Job disillusionment is perhaps the most general way to describe the problem facing India's call center workers. According to Manesh Mathew, director of HR consultancy PeopleEquity, "A number of unique factors peculiar to the call center work environment impact the call center professionals and their perception towards their work. These range across a gamut of human issues which include peculiar working hours, working days/holidays determined by geographic considerations, assuming pseudo identities, learning foreign accents, operating in alien business environment, altered social and family life, besides harboring the risk associated with working in a nascent industry."
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