Management gets analytical, and why IT needs to wake up


Amazing that how the same principles apply to large and small companies. HP's Mark Hurd has a candid interview here. Guess what I like - start with the end goal (3 year plan), work backwards, put metrics in place and then go from there. Funny how matrix structures have a way of destroying accountability, strategic thinkers devoid of execution and lack of appreciation of systems.

I used feel back for IT folks complaining about business users, but now I see why - the problem is on both sides.

IT treat business users are a necessary "pain-in-the-ass" constantly demanding change just when everything is "stable", so they retaliate by making things as hard as possible, like punching in a 5 digit code before every non-local call.

Reality is that there is an awareness problem. IT people - get out of your cubes and sit with the business users.Spend time understanding how users use tech, and help them. Then see how the appreciation flows your way. Good luck!

Om Malik’s Broadband Blog ? Telecom’s continuing death spiral