Thursday, September 01, 2005

Management gets analytical, and why IT needs to wake up

Amazing that how the same principles apply to large and small companies. HP's Mark Hurd has a candid interview here. Guess what I like - start with the end goal (3 year plan), work backwards, put metrics in place and then go from there. Funny how matrix structures have a way of destroying accountability, strategic thinkers devoid of execution and lack of appreciation of systems.

I used feel back for IT folks complaining about business users, but now I see why - the problem is on both sides.

IT treat business users are a necessary "pain-in-the-ass" constantly demanding change just when everything is "stable", so they retaliate by making things as hard as possible, like punching in a 5 digit code before every non-local call.

Reality is that there is an awareness problem. IT people - get out of your cubes and sit with the business users.Spend time understanding how users use tech, and help them. Then see how the appreciation flows your way. Good luck!